susan@susanweller.net

312-972-0712

Services

Implementation Strategies

We'll help you define your brand with workable solutions that bridge the gap between strategic growth intent and practical performance and execution.

Together with your team, we'll gain alignment by evaluating the risks and rewards of team transformation, operational improvements, customer satisfaction and ultimately superior results.

Teams who align against shared purpose are amongst our biggest successes.

Concept Development

Foodservice brands that resonate with customers and capitalize on the latest trends is our specialty. We incorporate data analytics, customer insights, management and staff input, competitive and trend analyses, operations assessment and service planning (flow). From creation to training to launch and post-opening, we can assist at any phase. The result is a creative, cost-effective deliverable tailored to both your customers’ tastes and your business goals.

Customer Experience

We believe customers become your best customers when they feel a connection to your brand or product. Understanding the entire path to purchase in foodservice is a strategic imperative. We'll help you define the channel and stand out from crowd  by designing and implementing operational efficiencies, employee engagement strategies and extraordinary experiences at every stage of the customer journey.

Sample Project Types
  • Operations performance reviews

  • Team performance review and talent assessment

  • Brand manuals and marketing tools

  • Process and procedure analysis and improvement

  • Technology review and recommendations

  • P&L review and analysis

  • Pre- and post- opening checklists

  • ​Concept ideation

  • Concept boards, statements

  • Re-concepting

  • Strategic plan, project management including implementation and post-opening

  • Menu development

  • Service delivery, ergonomics & efficiencies

  • Equipment and space schematics and CD / CA

  • Team coordination and alignment

  • Analyze data collected from ethnographic research, competitors and available resources

  • Identify ideal channels based on product or service attributes

  • Design segment strategies

  • Program and implement CX tactics

  • Identify shared purpose

  • Create positive experiences across all aspects of the operation