susan@susanweller.net

312-972-0712

Creating and re-calibrating bespoke food, beverage and hospitality services

We work with your team to create and implement foodservice and hospitality brands that yield relevant and lasting value- hotels, non-commercial / commercial, full service, fast casual and retail.

 

For each project, we assemble a customized team to correctly address  the unique nature of your project. We bring together some of the brightest minds in the foodservice arena: researchers, architects, equipment designers, branding & storytelling experts, interior designers, operators, customer experience experts, chefs, marketers and finance professionals.

We incorporate data analytics, customer insights, management & staff input, competitive and trend analyses, operations assessment and service planning. From creation to training to launch and post-opening, we can assist at any phase. The result is a creative, cost-effective deliverable tailored to both your customer's tastes and your business goals.

 

RESIDENTIAL ROOM SERVICE

Strategic planning, Project Management,

Front-of-House Service Design, Customer Engagement Strategies, Menu Engineering